{"id":4452,"date":"2026-04-28T12:22:16","date_gmt":"2026-04-28T10:22:16","guid":{"rendered":"https:\/\/borca.es\/politica-de-devoluciones-y-reembolsos\/"},"modified":"2026-10-09T11:32:33","modified_gmt":"2026-10-09T09:32:33","slug":"politica-de-devoluciones-y-reembolsos","status":"publish","type":"page","link":"https:\/\/borca.es\/en\/politica-de-devoluciones-y-reembolsos\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4452\" class=\"elementor elementor-4452 elementor-16\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4439a82 e-con-full e-flex e-con e-parent\" data-id=\"4439a82\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3eca668 e-con-full e-flex e-con e-child\" data-id=\"3eca668\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78baf10 elementor-widget elementor-widget-heading\" data-id=\"78baf10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Documentos Legales<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83bdbd8 elementor-widget elementor-widget-heading\" data-id=\"83bdbd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de devoluciones y reembolsos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf26948 elementor-widget elementor-widget-text-editor\" data-id=\"bf26948\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Artesan\u00eda y tradici\u00f3n espa\u00f1ola desde 1970<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0d85b3 e-con-full e-flex e-con e-parent\" data-id=\"b0d85b3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3995741 elementor-widget elementor-widget-text-editor\" data-id=\"3995741\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>C\u00f3mo realizar una devoluci\u00f3n. Derecho de Desistimiento.<\/strong><\/p><p>De acuerdo a la legislaci\u00f3n vigente, el Usuario\/Comprador de www.borca.es que desee ejercitar el derecho de desistimiento debe saber:<\/p><p>Que si quiere devolver un producto, dispone de un plazo de 14 d\u00edas h\u00e1biles desde que se produce la recepci\u00f3n del mismo.<\/p><p>Que debe comunic\u00e1rnoslo de forma fehaciente, mediante correo electr\u00f3nico a ventas@borca.es indicando el n\u00famero de pedido.<\/p><p>Que debe enviar el producto en su embalaje original y con las etiquetas correspondientes a la direcci\u00f3n de nuestro establecimiento: C\/ Marqu\u00e9s Viudo de Pontejos, 2. 28012 Madrid, siendo responsabilidad del Usuario\/Comprador los gastos de dicho env\u00edo.<\/p><p>Que una vez recibido el producto, nuestros profesionales lo examinar\u00e1n para comprobar que no ha sido manipulado o usado en modo alguno (en cuyo caso la devoluci\u00f3n ser\u00e1 denegada).<\/p><p>Que si todo est\u00e1 correcto, procederemos a la restituci\u00f3n autom\u00e1tica del importe abonado en la compra por el Usuario\/Comprador (con un plazo m\u00e1ximo de 14 d\u00edas naturales).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f2c110 elementor-widget elementor-widget-text-editor\" data-id=\"1f2c110\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si has realizado una compra en nuestra tienda online como consumidor particular, puedes ejercer tu derecho de desistimiento dentro del plazo legal establecido, siempre que el producto o servicio adquirido cumpla las condiciones aplicables seg\u00fan la normativa vigente.<\/p><p>Para solicitarlo, completa el siguiente formulario indicando los datos necesarios para identificar tu pedido. Una vez recibida la solicitud, te enviaremos una confirmaci\u00f3n por correo electr\u00f3nico.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bafe9e elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"8bafe9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nuevo formulario\" aria-label=\"Nuevo formulario\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"4452\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"8bafe9e\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Pol\u00edtica de devoluciones y reembolsos - Borca\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"4452\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00famero de pedido\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"N\u00famero de pedido\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_c530b58 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c530b58\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCorreo electr\u00f3nico\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_c530b58]\" id=\"form-field-field_c530b58\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Correo electr\u00f3nico\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_0edb68e elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_0edb68e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_0edb68e]\" id=\"form-field-field_0edb68e\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMotivo (opcional)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Motivo (opcional)\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_05f6685 elementor-col-100\">\n\t\t\t\t\t<div style=\"color: #0f2444 ; font-size:9px;\"><strong>Informaci\u00f3n b\u00e1sica sobre protecci\u00f3n de datos<\/strong>\n<br\/>Conforme al RGPD y la LOPDGDD, GONZAPUR INVERSIONES SA, tratar\u00e1 los datos facilitados con las siguientes finalidades: gestionar su pedido, con fines de facturaci\u00f3n, realizar gestiones administrativas y\/o contables, gesti\u00f3n de consultas, as\u00ed como, cumplir con obligaciones legales impuestas, en su caso, para la formulaci\u00f3n, el ejercicio o la defensa de reclamaciones. Para obtener m\u00e1s informaci\u00f3n acerca del tratamiento de sus datos y ejercer sus derechos, visite nuestra <a href=\"https:\/\/borca.es\/politica-privacidad\/\" style=\"color: #0f2444;\">Pol\u00edtica de Privacidad<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_88bdeec elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"ENTIENDO Y ACEPTO el tratamiento de mis datos tal y como se describe anteriormente y se explica con mayor detalle en la &lt;a href=&quot;https:\/\/borca.es\/politica-privacidad\/&quot; style=&quot;color: #0f2444;&quot;&gt;Pol\u00edtica de Privacidad&lt;\/a&gt;\" id=\"form-field-field_88bdeec-0\" name=\"form_fields[field_88bdeec]\"> <label for=\"form-field-field_88bdeec-0\">ENTIENDO Y ACEPTO el tratamiento de mis datos tal y como se describe anteriormente y se explica con mayor detalle en la <a href=\"https:\/\/borca.es\/politica-privacidad\/\" style=\"color: #0f2444;\">Pol\u00edtica de Privacidad<\/a><\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type='hidden' name='lang' value='en' \/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Documentos Legales Pol\u00edtica de devoluciones y reembolsos Artesan\u00eda y tradici\u00f3n espa\u00f1ola desde 1970 C\u00f3mo realizar una devoluci\u00f3n. Derecho de Desistimiento. De acuerdo a la legislaci\u00f3n vigente, el Usuario\/Comprador de www.borca.es que desee ejercitar el derecho de desistimiento debe saber: Que si quiere devolver un producto, dispone de un plazo de 14 d\u00edas h\u00e1biles desde que [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-4452","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de devoluciones y reembolsos - Borca<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/borca.es\/reembolso_devoluciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de devoluciones y reembolsos - Borca\" \/>\n<meta property=\"og:description\" content=\"Documentos Legales Pol\u00edtica de devoluciones y reembolsos Artesan\u00eda y tradici\u00f3n espa\u00f1ola desde 1970 C\u00f3mo realizar una devoluci\u00f3n. Derecho de Desistimiento. De acuerdo a la legislaci\u00f3n vigente, el Usuario\/Comprador de www.borca.es que desee ejercitar el derecho de desistimiento debe saber: Que si quiere devolver un producto, dispone de un plazo de 14 d\u00edas h\u00e1biles desde que [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/borca.es\/reembolso_devoluciones\/\" \/>\n<meta property=\"og:site_name\" content=\"Borca\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Borca.SA\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-09T09:32:33+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Borca_es\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/borca.es\\\/reembolso_devoluciones\\\/\",\"url\":\"https:\\\/\\\/borca.es\\\/reembolso_devoluciones\\\/\",\"name\":\"Pol\u00edtica de devoluciones y reembolsos - Borca\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/borca.es\\\/#website\"},\"datePublished\":\"2026-04-28T10:22:16+00:00\",\"dateModified\":\"2026-10-09T09:32:33+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/borca.es\\\/reembolso_devoluciones\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/borca.es\\\/reembolso_devoluciones\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/borca.es\\\/reembolso_devoluciones\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/borca.es\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pol\u00edtica de devoluciones y reembolsos\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/borca.es\\\/#website\",\"url\":\"https:\\\/\\\/borca.es\\\/\",\"name\":\"Borca\",\"description\":\"Mantillas, mantones de Manila, velos de novia y ropa de hogar bordada en el centro de Madrid. 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